One resolution desk for all your commercial claims.

Netbalance handles the claims that arise across customers, retailers, distributors, dealers, and other commercial channels, from issue through resolution.

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COMMERCIAL CLAIMS

Resolve the claims that slow down your business.

Netbalance takes ownership of commercial claims across customers and channels, working each one through to resolution.

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Exception resolved

Short payment

13 Jul, 2025, 09:44 AM

-$74,950

Cause

Unauthorized deduction

Evidence

Invoice, purchase order, proof of delivery

Action

Claim submitted and followed through resolution

Outcome

$74,950 recovered

View resolution

“Before Netbalance, our team spent too much time working deductions through resolution. Now Netbalance handles the work while we stay informed and step in when judgment is needed.”

Deductions and short payments

Warranty and return claims

Chargebacks, billbacks and allowances

Claims across every channel

Different claims. Same operating model.

CLAIM RESOLUTION

From claim identified to claim closed.

Netbalance runs the work required to resolve each claim, from understanding what happened and gathering the evidence to working with the counterparty and recording the final outcome.

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View reconciliation

ACH payment · ACME

$74,950 matched

12 invoices reconciled

Combined deposit

$25,000 allocated

2 remittances matched

Payments reconciled

Investigate the claim

Review the transaction, agreements, history, documents, and supporting evidence to establish what happened.

Investigate the claim

Review the transaction, agreements, history, documents, and supporting evidence to establish what happened.

Investigate the claim

Review the transaction, agreements, history, documents, and supporting evidence to establish what happened.

Drive the resolution

Gather what is missing, submit the claim, communicate with the counterparty, respond to requests, and follow up through resolution.

Drive the resolution

Gather what is missing, submit the claim, communicate with the counterparty, respond to requests, and follow up through resolution.

Drive the resolution

Gather what is missing, submit the claim, communicate with the counterparty, respond to requests, and follow up through resolution.

Close and reconcile

Confirm the commercial and financial outcome and update the relevant records so your systems reflect the resolution.

Close and reconcile

Confirm the commercial and financial outcome and update the relevant records so your systems reflect the resolution.

Close and reconcile

Confirm the commercial and financial outcome and update the relevant records so your systems reflect the resolution.

OUTCOMES

Measure what actually matters

See what was resolved, what value was recovered or accepted, what still needs attention, and how every outcome was recorded in your systems.

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Resolved outcomes

74%

47 outcomes resolved this month 11-day median time to resolution

View outcomes

4 decisions
18 outcomes are ready to close. Netbalance is handling everything else.

Review decisions

Needs your judgment

Cash recovered

$244,300

+12%

Retailers

Distributors

Marketplaces

Direct accounts

Visibility into every claim

See the live state of every claim, including evidence received, value at risk, next actions, and what is still outstanding.

Visibility into every claim

See the live state of every claim, including evidence received, value at risk, next actions, and what is still outstanding.

Visibility into every claim

See the live state of every claim, including evidence received, value at risk, next actions, and what is still outstanding.

Know what needs attention

Netbalance surfaces stalled claims, missing evidence, approaching deadlines, and cases where your team’s judgment is needed.

Know what needs attention

Netbalance surfaces stalled claims, missing evidence, approaching deadlines, and cases where your team’s judgment is needed.

Know what needs attention

Netbalance surfaces stalled claims, missing evidence, approaching deadlines, and cases where your team’s judgment is needed.

Every outcome stays traceable

See the actions taken, decisions made, communications exchanged, and final financial result for every resolved claim.

Every outcome stays traceable

See the actions taken, decisions made, communications exchanged, and final financial result for every resolved claim.

Every outcome stays traceable

See the actions taken, decisions made, communications exchanged, and final financial result for every resolved claim.

A Resolution Desk, not another tool.

Traditional software gives your team a place to track the work. Netbalance takes ownership of the work and carries each claim through resolution.

Traditional claims software

Shows open claims, balances, and tasks

Organizes documents and workflows

Leaves investigation to your team

Requires people to manage customer follow up

Spreads work across email, portals, and systems

Leaves your team responsible for closing the outcome

Vectura

Takes ownership of the claim

Investigates and gathers the evidence

Works with customers and channel partners

Follows up through resolution

Brings your team in when judgment is needed

Records and reconciles the final outcome

Traditional claims software

Shows invoices, balances, and open tasks

Leaves teams to reconcile payments manually

Requires people to research every exception

Splits work across email, portals, spreadsheets, and ERP

Relies on static rules and repetitive follow-up

Scales by adding more people and process

netbalance

Reconciles payments and remittances

Investigates and resolves exceptions

Collects evidence and communicates with customers

Follows every issue through resolution

Records each action and final outcome

Learns from prior decisions and customer behavior

Traditional claims software

Shows open claims, balances, and tasks

Organizes documents and workflows

Leaves investigation to your team

Requires people to manage customer follow up

Spreads work across email, portals, and systems

Leaves your team responsible for closing the outcome

netbalance

Reconciles payments and remittances

Investigates and resolves exceptions

Collects evidence and communicates with customers

Follows every issue through resolution

Records each action and final outcome

Learns from prior decisions and customer behavior

Works where your claims already live.

Netbalance works across your ERP, email, documents, customer portals, and channel partners to run the resolution without replacing the systems you already use.

Built for complex commercial networks.